End of Feb.2016 placed an order for a wedding at the end of March. Site shows 7 days for processing and shipping, 2 wks and my order shows "not processed"?
Of course they were on holiday but my money sure cleared my account. I start a customer service ticket, site states you will hear back in 48 hrs. OVER a week, then they tell me that they were on a Chinese Lunar holiday. (thats great!
NOT my problem) your site should state that especially when you are dealing Internationally. I reply back and say to cancel my order and refund me. DO NOT hear back for 3 days, and they proceed to say that an item was out of stock so they are waiting, again I state I wanted the order canceled, AGAIN no response for days. Next thing I know they respond to tell me it shipped.
It is now the middle of April and they just respond to tell me that they don't give return labels and I will have to pay shipping back to China!!!!!!!!!!! Unbelievable! Worst service I by far have ever dealt with. Oh, they offered a 10% credit for me to use on my next order.
NEVER AGAIN. Worst part is this site shows a 0% for rectifying any problems, I wish I found their reviews before I ever shopped.
Reason of review: Problem with delivery.
Monetary Loss: $64.
Preferred solution: Full refund.
Modlily Cons: Shipped a month late wrong order and sizes, Too much to list.
Location: Orlando, Florida