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Modlily - Dress did not match photo on website
I ordered a dress that I thought was beautiful on the modlily.com. I received a dress from modlily.com and it was hideous. It was made of poor quality and looked nothing like the dress on the website as shown in the attached photo. This website is very misleading....
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Anonymous
M1M1

If i ever buy on a Chinese website i always pay the few extra bucks to insure the shipping to the US.I have had to use the insurance for my order that never showed up or was d...

Anonymous
Anita

Same thing with me... Different material than posted two toned dress when the one on the picture was one tone. Size did not fit and I ordered a larger size because it can alwa...

#621250
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Modlily - They took my money and I have no clothes!
Modlily - They took my money and I have no clothes!
I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you, it is a generic response. When I said cancel, then the response was it was their Lunar New Year so no one did a thing. One of...
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Anonymous
Anonymous

This and other sites are here for a rea s on. Check the reviews befor you buy.It will save a lot of heartache. Never order from Chinese the Items as re usually to thin and to ...

Anonymous
Anonymous

The same think is happening to me. I ordered June 2 and I paid more money to have it 6-7 days today is day 10 and they haven't even send it to me. What did you do? Did you ge...

1.0
I didn't like
  • Long delivery
  • False advertising
#803871
Reply to reviews
Modlily - Cheap, nasty and nothing like the photo!!
Modlily - Cheap, nasty and nothing like the photo!!
I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through material that was the shade and texture of dark tan old ladies tights. Not only that it really...
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Anonymous
Kelsey

Truthfully the dress you are wearing looks very similar, albeit in poor lighting.Why not just dispute with your credit card?

Anonymous
Ronnie

Yes they are scamming ppl and it's ashamed I spent well over 400 bucks and I received every item I order but each item was trashed the shirts were thin as *** my pants look li...

4.8
Lancaster, England
I liked
  • Photographs of the products
I didn't like
  • Garment was not as advertsed
#656868
Reply to reviews
Modlily - Sizes are not true to size.
1/1

Modlily - Sizes are not true to size.

Modlily
#1141997
I ordered a top that was a medium. It was suppose to fit size 8-10. The top is more like a size 4-6. The fabric was nice and I liked the product. But way too small and I usually wear a size 8. It is difficult to return the item as these are shipped directly from China. Will not order from here again.
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Modlily - Great results
1/1

Modlily - Great results

Modlily
#1143307
Sorry folks but after waiting for my order since Oct 23th my jacket came today (Dec 6th). Though I can’t wear till spring I’m thrilled.
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Modlily - Pissed off

Modlily
#1142983
I ordered two tops from modlily.com on October 9 2017. I was to receive shipment between Nov.15 through Nov. 27 2017. Haven't seen them. Can't even get a hold to anyone.
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Modlily - My experience had been the pits I ordered item in nov 2 ,201

Modlily
#1143997
1.2
Details
I have emailed them in rest of order no response
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Have purchased clothes and paid extra for express delivery (2-3 days)! Two weeks later haven't heard a word, filled a complaint and got the most unprofessional and unreasonable answer ever, claiming they were on holidays and it is my own fault for entering delivery...
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Anonymous
Anonymous

I haven't received my coat yet after 2 weeks no consumer service telephone number I can call to see about my order

Anonymous
Anonymous

I ordered 2 bathing suits on June 1 and never received it or never got an email my name is Nancy fanesi I ordered it through rotors the amt was 46.02.

1.0
#604395
Reply to reviews
I had the most awful experience with Modlily
I had the most awful experience with Modlily
I had the most awful experience with Modlily
DO NOT EVER BUY ANYTHING FROM Modlily. They listed a sweatshirt on their website for $90 original price as being on sale for $15. I thought it looked really warm in pictures with really thick fur on the hood and the impression that the jacket has some sort of...
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Anonymous
Anonymous

did the administrator say u then you? not professionals at all and 20% compensation? NO! thats just a no!

Anonymous
Anonymous

Did the administrator just say pls OK wow I'm done

1.7
I liked
  • Free shipping was nice
I didn't like
  • Quality
  • Return system and misrepresentation of dress advertised
#702341
Reply to reviews

Featured

Modlily - TERRIBLE PRODUCTS
Last week I ordered a cute sweater. Easy right? Nope. It arrived yesterday (from china) and it is not at all what was pictured on the web site. I am disgusted. Its so cheap feeling and the hassle to return it is not worth it either. Lesson learned here. I guess that is...
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Anonymous
Anonymous

Thank you Captain Obvious! You must have been living under a rock since the Internet was invented because this is common knowledge, welcome to the 21st century.

Anonymous
Anonymous

They are retarded in China. Let's steal high end ads and then try to make them themselves? One looks like it came from goodwill and the other looks lime a stolen ad from bloom...

1.0
Westchester County, New York
I didn't like
  • Have no way of contacting anyone for refund
#776230
Reply to reviews
My husband always says; "You get what you pay for", on some occasions I try to prove him wrong. This time he was on point! The picture on their site showed a beautiful long sexy gown covered with gold sequins. It had a long slit up the side exposing the models leg. It...
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Anonymous
Anonymous

This website is so crappy. I've been disputing a refund for 3 weeks. They are trying everything not to give it to me. This company should be shut down.

Anonymous
Anonymous

ORDERED OVER 3 WEEKS AGO-- TRACKING NUMBER JUST SHOWS ORDER BEING PREPARED--- PHONE NUMBER AND EMAIL FOR THEM IS INVALID! WHAT A RIP OFF

#622052
Reply to reviews
I received my package 2 days ago and want to return all items (poor quality, terrible sizing, etc) and am finding it impossible. I've tried to submit a ticket half a dozen times, but when you hit the 'Submit' button nothing happens. I honestly don't think they have...
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Anonymous
Mary K

BTW, the return address is:ModlilyReturns8714 34th AveCollege Park, MD20740

Anonymous
Mary K

I just got a refund from Modlily!!!!! After reading here, I may be the first ever! I experienced all the same frustrations, open tickets, offer for 50% refund, constantly lo...

2.3
I didn't like
  • Live chat support
#617154
Reply to reviews

Featured

Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
Modlily - What a scam!!!!!!
I should have know better, but I didn't realize it was coming from china, my husband and I are renewing our vows on valentines day which is our anniversary. I found this dress and thought it would be perfect for the renew on the beach, this dress arrived and it is...
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Anonymous
Feldman

Vain and foolish cheapskate woman.The sleazy dress is bad enough either way, but I'm going to go give my wife a kiss for not making me do idiotic things likes renewals on the ...

Anonymous
Anonymous

People are saying this company Is based in chIna....NO WONDER MY SUIT LOOKS LIKE IT CAME FROM A BEAUTY SUPPLY STORE

1.0
I didn't like
  • Items that i received
#784301
Reply to reviews

Featured

Modlily - NOT CASHMERE
Modlily - NOT CASHMERE
Modlily - NOT CASHMERE
Modlily - NOT CASHMERE
I purchased a CASHMERE sweater from Modlily. A week later, I received a cheap cotton knit sweatshirt. When I complained and sent pictures I was told, "our price is so cheap so it's not perfect." The quality is poor (the sleeves are not finished properly), but that...
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Anonymous
Anonymous

My advice to customers out there is that you shouldn't buy any dress from this website. They are scammers. My friend bought a very cheap and rag dress at a very high price. Dr...

Anonymous
Anonymous

CHINA. Their customer mantra, "what do you expect for so cheap? We can't provide quality at such a cheap price"...Keep buying Chinese. You can always contact Chinese consumer ...

I didn't like
  • Customer service
#732667
Reply to reviews