Not resolved
Customer service
Product or Service Quality

I ordered 2 different orders on the same day, received one in 4 weeks, but never received the second. Contacted Modlily on numerous dates and they never filled the second order.

Waited another 4 weeks for bathing suits. I contacted them everyday to be a ETA on the arrival of my order and they just telling me to be patient. Your order in on your way BE PATIENT!!!!!. The suits are very cheaply made.

Do not order anything from this company. They are total ripoffs.

They advertise mailed in 24 hours, over seven weeks to received two orders. I will never order anything from this company again MODLILY YOU SHOULD BE CLOSED DOWN...

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

I didn't like: Poor customer service, Delivery time, Suites poorly made.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Lafayette, Louisiana, United States #1180165

I had a similar experience. They are rude and dishonest.

I ordered a swimsuit according to their sizing chart, and she told me that it was my fault because I ordered the wrong size and would have to pay shipping and only receive 60% of my money back if I returned it!! They need to be reported!!

Foxborough, Massachusetts, United States #1179743

I agree it has been five weeks now never again

Hyde Park, Massachusetts, United States #1179665

My order took two weeks and I upgraded shipping. The big problem here is not only was a garment damaged but the overall quality of items is so poor that they're unwearable and look nothing like the slick website.

They refuse to refund my money in fact offered me various amount all under 60% of my $200 order.

Unreasonable and cheap!

About to contact my cc company because they won't take the items back and give me back my money.

Also, the items are seemingly from China and the overall experience has been a NIGHTMARE!

Almonte, Ontario, Canada #1179371

I have been told the same...that us Canadians expect too much considering the price we pay for their items...excuse me....they are very quick at taking your $ bu not to deliver. Still no product since March 2nd (this is when I ordered)

Lake Charles, Louisiana, United States #1177860

THEY WILL NOT REFUND A 100%. Scam, scam, scam!!!!!

Sylva, North Carolina, United States #1177742

I ordered and not sure what they think xxxl means the swimwear I received would not fit a kid.

Can not get any help from them.



First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.

The delivery period depends on the shipping method you choose.

If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

You May Also Like