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Fraudulent | Modlily review

1.6
Details
What I received mildly looked like the photos but in no way are the same. Nothing fit. I order online all of the time and this is the second company I have been greatly disappointed in. Thankfully I paid thru PayPal and they helped me in getting a refund. They didn’t even want the merchandise back. Pay with PayPal then your purchase is protected.
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Review
#1222330 Review #1222330 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Not as described/ advertised
1.6
Details
Their sizes are way off, I bought a top that looked great but is only good for a very skinny person without *** The 2 bathing suites does not have the slimming fabric and are way off size. Now I can't return my 3 items, I will stay away even thought I like the styles...
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Review
#1200545 Review #1200545 is a subjective opinion of poster.
Product
Modlily Top
Reason of review
Fair pricing
1.8
Details
I ordered two bathing suits 9 days ago and it hasn't even been shipped yet, WHAT, how long do they need to process an order????? And every time I try to put in a ticket, I log on go to my order history click submit a ticket and it goes back to the log on.....so I log...
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Review
#1200324 Review #1200324 is a subjective opinion of poster.
Service
Modlily Shipping Service
Pros
  • Prices
Cons
  • Website or shipping
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
2.2
Details
There is no contact information on their website. "Live Chat" does not work which they say contact can be made after 5:30 p.m. Mon-Fri. In order to refund or exchange (I'm not sure you can) you have to submit a request for a ticket. If they approve your request then...
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1 comment
Anonymous
#1436131

Scam company

Review
#1193267 Review #1193267 is a subjective opinion of poster.
Service
Modlily Customer Care
Pros
  • Fashionable clothes
Cons
  • Return andrefund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Send whatever I need to make an exchange or send my refund.
1.5
Details
The return process is quite awful. If you can't upload a photo of your garment into your phone or computer, you can't return it!!!!! One of the three garments was worth keeping. The other two were wrong in fit and style. They took a long time to arrive and then when I...
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Review
#1191420 Review #1191420 is a subjective opinion of poster.
Product
Modlily Blouse
Pros
  • Will never order from modlily again
Cons
  • Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$75
Preferred solution
Full refund
2.2
Details
Placed my second order with this company last month. Kept getting messages to verify my shipping address (the same cc/address my first order was sent to) verified my address 5 separate times, could not get order shipped. Then tried chat, have now been sitting on chat...
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2 comments
Ethelyn
#1493982

PLEASE file a complaint with econsumer.gov.It's free and they will try to get your money back as well!Our government is tracking these companies that are trying to screw Americans!

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Review
#1185228 Review #1185228 is a subjective opinion of poster.
Service
Modlily Shipping Service
Cons
  • Customer service is awful
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered
1.8
Details
I ordered a black and blue plaid tunic-type top in early January, and it was delivered today. After reading the reviews, I was surprised that it actually fit, although the sleeves are a bit short. The fabric sucks, though!!! It’s a rayon kind of fabric-really cheap and...
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1 comment
Anonymous
#1428069

Update: I washed the think, and it didn’t fall apart. Hung it to dry, and didn’t need to iron it.

It still is the crappiest fabric and feels very uncomfortable! Some kind of rayon/polyester or something. It’s awful!!

Also there’s a little white squiggle that looks like a thread-right smack in the middle of a black square, and right smack in the front! I tried to pick it off, but it’s a fabric defect.

Review
#1181585 Review #1181585 is a subjective opinion of poster.
Product
Modlily Top
Reason of review
Bad quality

Terrible customer service | Modlily review

2.1
Details
My order hasn’t arrived yet. I placed the order 8 weeks ago and was told it would arrive in 10 days. I have no idea how to get a refund.
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Review
#1164455 Review #1164455 is a subjective opinion of poster.
Service
Modlily Shipping Service
Reason of review
Order processing issue
1.5
Details
I had a similar experience as the the lady above. The website stated “easy returns”. Should state not returnable! I requested to return a few of my pieces ordered because even for Asian clothes, these clothes were made for dolls... or tall toddlers. I then received a...
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1 comment
Anonymous
#1413989

I think this company used to be called Rosegal and it was a nightmare! The sizes ran horribly small and no one wanted to help me to return my items.

The company said I had to get a confirmation number for a return and they NEVER called me back or emailed one as requested, but I did get an overslaught of emails from the company. Tell your FB friends quit sending these shady links like I did!

Review
#1161697 Review #1161697 is a subjective opinion of poster.
Product
Modlily Clothing
Reason of review
Return, Exchange or Cancellation Policy

Refund wring amount | Modlily review

1.8
Details
I ordered outfit im.in the uk, it arrived was a Small, im a size 8, it is huge not only im length but in body too, they offered a part refund in £'s, however the refund was in $ so a lot less. Rubbish - now trying to find email address to contact them as this is crap..... would not use again.... yes i eould like to be contacted so i van receive the correct refund as offered in their email clearly showing in £'s happy to send a copy!
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Review
#1157144 Review #1157144 is a subjective opinion of poster.
Product
Modlily Jumpsuit
Reason of review
Return, Exchange or Cancellation Policy