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They have a tracking number that says my package was delivered on March 27th. Repeated emails to them ad still no items,they will not help or refund my money. Now fighting with PayPal for a refund. I wish I had checked reviews before ordering. I did not know they were...
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1.0
I didn't like
  • Service
#1038269
Reply to reviews
Ordered a suit, they charged my card. I never received it. It has been over 3 weeks. I can't get anyone to answer my complaints. I guess I'll have to call the better business bureau. I would never order from them again!
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Anonymous

Anonymous I did the same thing, ordered 2 bathing suits on April 9th, they charged my card, but status said they didn't ship. I though customer service hours were odd, 1730 to 230AM Mo...

1.0
#1038181
Reply to reviews
I have read reviews that the sizes are on the small side but I couldn't even imagine how small the item was. Though normally I wear Large size I have ordered XXL dress. The dress I have received was at least small medium There is the chart on the Modlily site with the...
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1.0
I didn't like
  • Dealing with them
#1037155
Reply to reviews

Modlily Customer Care Review

#1036681
1.0
They will not respond to multiple requests as to a return and refund for the 2 dresses I ordered. Very frustrating!!!
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Modlily Dress Review

#1036585
1.0
I want to return two dresses for refund. They are TOTALLY NON RESONSIVE!!! Grrrrrrr.... I have been totally ripped off.
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Modlily Swimsuit Review

#1036246
1.1
Got the suit and the top was way smaller than the bottoms. No invoice to send it back.
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Modlily Swimsuit Review

#1035674
Poor customer service. First off the bathing suit took 3 weeks to get to me. Then it was too big; so I asked for a return authorization number and in reply I did not get the RAN. Instead I was asked more questions about the fit and to upload a photo. Really?!!! What's so hard to understand about the phrase "it doesn't fit"? Very poor way to treat customers!!!
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I placed my order on April 2 - shipped on April 7 and still have not received my order on April 20. I try to track my order and there is no information showing. This is really SAD!!! Totally not happy with this experience. Going to contact my credit card company and...
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Anonymous

anonymous Well at least they shipped yours! I ordered on April 9th and as of today April 20th they still have not even shipped!!!! I even tried to send emails when the said to open a t...

1.5
I didn't like
  • Took my money but still dont have products
#1036877
Reply to reviews
This will probably be replaced with obvious fake reviews but at least in the meantime someone can be spared. Clothes are made from totally different fabric, buttons etc designs different and horrible. Bought through PayPal and they tried to offer to refund only $60 of...
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Anonymous

Anonymous Horrible quality and sewing was terrible. Now can't get ahold of them

1.0
#1036251
Reply to reviews
My ordered blouse came and even though the size was marked correctly, it was several sizes too small. One of the front pleats was sewn backwards with the seam showing on the front and the finished side on the inside of the blouse. There was a large and noticeable flaw...
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#1036225
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WORST COMPANY IN THE WORLD TO DEAL WITH! APPALLING CUSTOMER 'SERVICE'. I ordered about $60 of swimsuits/blouses from them. When they arrived the fabric was SO appallingly cheap (and I seriously doubt met UK flammability laws!) Cheap nasty and awful. So I tried to...
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1.1
#1035687
Reply to reviews
Do not order from modlily! They sent me two swim suits incorrectly sized with stitching ripping out. In order to return them it would cost me $61.85 shipping and I only paid $56.99 for the items. I filed a claim with PayPal which was useless. I will be issued a refund...
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1.0
#1035007
Reply to reviews
I bought the long sleeve turndown collar button closure denim jacket size xxl at the end of march. I was charged $31.50 which pay pal paid you. I haven't received it and I never received a confirmation # or any emails. Please check into this for me and get back to me...
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Anonymous

Anonymous Not happy been 3 weeks for a outfit...7 to 10 Days for delivery..please get my money back to me or outfit....or i will report you....called you get no answer

Anonymous

Anonymous I am having the same problem.I can't even submit a ticket. They tell me the order # is wrong but thats what they gave me. Never again!!

1.0
#1034334
Reply to reviews
I ordered Dec 2016, I called in March cuz I saw my charges.. They said my item was delivered on March 27, 2017 at my front door. After 3 months , I don't even remember my order cuz of so much delay. ..3 mos...who knows who could have picked it up. It was promised to be...
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Anonymous

Anonymous I hope somebody shuts them down. I told them I want to have them investigated. Paid for item I never received. They still have not given my money back. They are horrible.

Anonymous

Anonymous Yes, i told them i will report them to consumer.org.hkg if they dont refund. Or other institution to get them investigated. I read a lot of reviews and these sre there busines...