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1.4 Based on 1133 reviews
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  • Customers like
    • Horrible experience 10
    • Awful 9
    • Waste of money 7
  • Customers don't like
    • Customer service 31
    • Delivery and service 16
    • Product quality 16

Ok so I placed an order on November 8 and it's now almost December 8 and no package! Horrible turn around time! Not again Modlily! Read more

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ordered a clothing item on the 10th of November. its the 8th of December still havent received it. try to communicate with them online chat eventually takes 24 hrs calls take 48 hours. I lost track of my number and guess they cant use my name or address they have my money. I have nothing someone should shut this company down. if you read this which Im sure you dont just refund my money Judy hardesty polson mt Read more

Was this review helpful? 3 0

I ordered from this company not knowing it was in China. It took about 4 weeks to get the items and when they arrive looked nothing like the photos. They are cheap WAY undersized even though I used the size chart....later I was explained that they were Asian sizing. I thought a measurement was a measurement. Also they all are of very low quality materials and I suspect will fall apart after the first washing if not before. They only offer a 60%... Read more

Was this review helpful? 3 0
  • From mobile
  • 19 hours ago
  • #969251

The dresses I bought were clothes not true to size and lousy material. When I asked for a return they suggested I give them as gifts or sell online. They refuse to give an addres for returns. Do not buy from this company

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  • From mobile
  • 21 hours ago
  • #969214

I ordered a dress, it has just arrived, to say I'm disappointed is an understatement!! I dont even know where to begin. The only corresponding feature to what I ordered and what was sent is the colour. I will NEVER order from Modlily again and I will ensure that no one I know does either. ABSOLUTE RUBBISH!!!!!!!!!

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Ordered two Items following their size charts. Later discovered they have several of those in different places that differ quite a bit. Did not see that they are in China. Items sent were poor quality and 2" tighter in the chest than stated. They were also tight in arms- made for Chinese body type. Requested the return. they have been giving me runarounds for the last 5 days. Finally instructed me to return their junk to CHINA AT MY OWN EXPENSE!... Read more

Was this review helpful? 4 0
  • From mobile
  • 2 days ago
  • #968252

I have been cheated out of my money and product . I'm very angry and will take this further .

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I ordered 2 dresses from Modlily on October 17. I paid immediately through paypal and received an email that stated my order would ship in 3-5 working days. Today is December 6th and still nothing!! I emailed them, and they sent me a false "tracking number" that states it is still processing. I have requested a refund, and they state because they have provided a tracking number they can not refund my money! This is ridiculous! Now I am out... Read more

Was this review helpful? 3 0

Still trying to find out where my 3 dresses are! Never had this type of scam before. Very disappointing Read more

Was this review helpful? 2 0
  • From mobile
  • 2 days ago
  • #967983

The worst experience I've ever had. Trying to make a return I don't have an order number and I can't get help

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I recently ordered several articles of clothing from Modlily never suspecting that the items would be shipped from Shanghai (nothing on their website discloses this info.) The clothing arrived in sizes far too small for me or for any others in my family. I intended to return the items and pay the return charges, however, the shipping return charge is $137.00-$15.00 more than I paid for the clothing. I have explained to them that if I been aware... Read more

Was this review helpful? 2 0
  • From mobile
  • 2 days ago
  • #967852

Never received order and am attempting a refund. Not looking hopeful.

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Saw some cute tops on FB. Went to their website and tried to place an order. Their website said my debit card info didn't match my personal info. Therefore my order was declined unless I gave a credit card instead of a debit card. I was literally still reading their decline notice when the fraud protection for my debit card called. Modlily in Hong Kong was trying to make 3 transfers from my checking account. Thank goodness for fraud protection.... Read more

Was this review helpful? 3 0

I placed an order on Oct 25. I paid 19.99 for 2 day delivery (as the order was for my daughter and she needed the items quickly). I never received the order. I am disputing the charges with my Credit Card. I also was told by ModLily that they were located in the US. They are located in Shanghai, so a 2 day delivery would be impossible. Then I was told the shipment would be delayed at least 2 weeks due to a National Holiday! This company is a... Read more

Was this review helpful? 3 0
  • From mobile
  • Dec 05
  • #967454

I just received the dress I ordered. It's a piece of ***. Nothing like your photo. I want to return this ASAP!! I'm hoping the other item isn't as cheap.

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